Return Policy

Return and Refund Policy

Our Return and Refund Policy was last updated 11 Aug 2024

Thank You for Shopping at GOTAMODA

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

We only offer replacement for goods for size issues under certain circumstances, no refunds.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to GOTAMODA.
• Goods refers to the items offered for sale.
• Orders means a request by you to purchase goods from us.
• Website refers to gotamoda.com, accessible from gotaoda.com.
• You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Order Cancellation

Send us an email at connect@gotamoda.com if you are having problems with your order.

Conditions for Replacement

In order for the Goods to be eligible for a replacement, please make sure that:

• The goods were purchased in the last 14 days.
• The goods are in the original packaging.

The supply of goods is made to your specifications or clearly personalized.

The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse replacements of any merchandise at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. Kindly write to us connect@gotamoda.com for initiating returns.

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a replacement without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: connect@gotamoda.com